Terms of service

Dispatchem is in private beta: available to a small group of businesses by invitation while we finish it. Features can change, break or be removed, and we may limit or pause the service while we work on it. Keep your own copies of records that matter to you. Customers, estimates, invoices and crew lists can be exported to CSV at any time.

• You must be 18 or older and allowed to act for the business whose account you use.
• The admins of a company account decide who is invited and what role each person has. The company is responsible for what its team does in Dispatchem.
• Keep your password to yourself, and tell us if you think someone else has used your account.

Your company's records belong to your company. You give us permission to store, process and send them only as needed to run Dispatchem for you (see the privacy policy). We claim no other rights in them.

You're responsible for having the right to keep your customers' details in Dispatchem and to contact them through it, for example when you email an estimate or an invoice.

If you connect Stripe or Square, your customers pay you through that provider, under its terms, into your own account. We're not a party to the sale between you and your customer. Refunds, chargebacks and disputes are handled between you, your customer and the provider. If we ever charge a fee on these payments, we'll tell you before it applies.

[What the beta costs, if anything.] We'll tell account admins before any new charge for using Dispatchem applies to their company, so they can decide whether to continue.

Don't use Dispatchem to:

• store or send anything unlawful, or messages people haven't agreed to;
• try to reach another company's data, or get around roles or limits;
• overload, probe or disrupt the service or the systems behind it.

You can stop using Dispatchem at any time. We may suspend or close an account that breaks these terms or puts other users at risk. If we end the beta or the service, we will give account admins notice and time to export their records, unless we're prevented by law.

Dispatchem is provided "as is" and "as available", without warranties of any kind, to the extent the law allows. To the extent the law allows, we aren't liable for indirect or consequential losses, such as lost profits or lost data. [Liability cap and carve-outs, to be set with a lawyer.]

These terms are governed by the laws of [state], United States.

If we change these terms, we'll update the date at the top and tell account admins before significant changes apply. We'll publish how to reach us here soon. Postal address: [mailing address].