Support

Last updated

Quick answers, and how to reach us.

01

Signing in

  • Forgot your password? Reset it here with the email you sign in with.
  • Office staff and technicians sign in with the email their company invited. An invite link that has expired can be sent again by a company admin.
  • Technicians use the same email and password in the field app.

02

For company admins

  • Invite someone: Create → New crew member.
  • Change a role, resend an invite or deactivate someone: Settings → Team. Deactivating ends their access right away.
  • Take card payments on invoices: connect Stripe or Square in Settings → Payments.

03

Got an estimate or invoice from a business?

Dispatchem is the software the business uses. For questions about the work, the price or a payment, contact that business directly: its name is on the estimate or invoice. Card payments go to the business through Stripe or Square.

04

Contact us

We'll publish a support address here soon. Businesses in the beta can keep using the contact they were given when they joined.