Support
Last updated
Quick answers, and how to reach us.
01
Signing in
- Forgot your password? Reset it here with the email you sign in with.
- Office staff and technicians sign in with the email their company invited. An invite link that has expired can be sent again by a company admin.
- Technicians use the same email and password in the field app.
02
For company admins
- Invite someone: Create → New crew member.
- Change a role, resend an invite or deactivate someone: Settings → Team. Deactivating ends their access right away.
- Take card payments on invoices: connect Stripe or Square in Settings → Payments.
03
Got an estimate or invoice from a business?
Dispatchem is the software the business uses. For questions about the work, the price or a payment, contact that business directly: its name is on the estimate or invoice. Card payments go to the business through Stripe or Square.
04
Contact us
We'll publish a support address here soon. Businesses in the beta can keep using the contact they were given when they joined.